At zellos.shop, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your jewelry, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zellos.shop, and we will provide instructions for the exchange process.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In the case of exchanges due to defective or damaged items, we will cover the return shipping costs.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: support@zellos.shop
Thank you for shopping with zellos.shop! We value your business and are committed to providing you with the best possible service.