At Zellos.shop, we strive to provide the best shipping experience for our customers. Please review our shipping policy to understand how we manage the shipping of our jewelry products.
Processing Time:
- Orders are processed within 1-2 business days after purchase.
- During peak times or sales events, processing times may be extended by an additional 2-3 days.
Shipping Methods and Delivery Times:
- Standard Shipping: Delivery typically takes 5-7 business days.
- Express Shipping: Delivery typically takes 2-3 business days.
- International Shipping: Delivery times vary depending on the destination and can take between 10-15 business days.
Shipping Rates:
- Standard Shipping: Free for orders over $50, otherwise a flat rate of $5.
- Express Shipping: $15 flat rate.
- International Shipping: Calculated at checkout based on destination and weight.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can track your order through the provided tracking number via our shipping partner’s website.
Customs and Duties:
- For international orders, any customs duties, taxes, or fees are the responsibility of the customer. Zellos.shop is not responsible for any delays caused by customs.
Address Accuracy:
- Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact us at support@zellos.shop. We will work with the shipping carrier to resolve the issue and ensure you receive your jewelry.
Order Changes and Cancellations:
- If you need to make any changes to your order or cancel it, please contact us within 24 hours of placing your order at support@zellos.shop. Once the order has been processed, we may not be able to accommodate changes or cancellations.
Returns and Exchanges:
- For information on returns and exchanges, please refer to our Return Policy.
Contact Us:
- For any questions or concerns regarding our shipping policy, please email us at support@zellos.shop. We are here to help and ensure you have a satisfactory shopping experience with Zellos.shop.
Thank you for choosing Zellos.shop for your jewelry needs!